Services of social value are provided free of charge on harmonised numbers beginning with 116
On harmonised numbers beginning with 116, services of social value are provided free of charge.
The following numbers are currently in place in the Czech Republic:
- 116 000 – hotline for missing children – available 24/7
- 116 006 – helpline for victims of crime – available 24/7
- 116 016 – helpline for victims of violence against women – available 24/7
- 116 111 – child helpline – available 24/7
- 116 117 – non-emergency medical on-call service – currently not available in the Czech Republic
- 116 123 – emotional support helpline – available 24/7
Calls to 116 numbers are free of charge.
The 116 000 line is available non-stop, others may not be, but the service provider must ensure that information on availability is publicly and easily available, and that, during periods of unavailability, callers to the service are advised when the service will next become available.