The European Consumer Centre provides:
- assistance to consumers;
- out-of-court assistance to consumers in resolving cross-border disputes with entrepreneurs from other EU countries, Norway, Iceland, and the United Kingdom;
- information about consumer rights in cross-border purchases on the single market;
- provision of information about the functioning of a platform for online dispute resolution with Internet retailers and service providers (ODR; Online Dispute Resolution);
- enhancement of the position of consumers in cross-border purchases of goods and use of services from other countries involved in the European Consumer Centres network project.
You can use the services of the European Consumer Centre if you are a consumer, whether purchasing goods or receiving services.
You must be a natural person not engaged in business to be eligible to use the services.
The assistance services of the European Consumer Centre are provided free of charge.