Provision of expert assistance in pension insurance matters

Main information

District social security administrations have a legal obligation to provide individuals and employers with expert assistance in social security matters, which includes pension insurance. If the person concerned is not a member of the armed forces, the Czech Social Security Administration also provides expert information and assistance in pension insurance matters.

If you are not a member of the armed forces, you can ask either your relevant district social security administration or, where applicable, the Czech Social Security Administration for expert information or assistance relating to pension insurance. There is a client centre (call centre) for this purpose at the headquarters of the Czech Social Security Administration.

This applies to you if

you are an individual (regardless of whether you receive a pension) or an employer and you need general information on pension insurance matters or specific expert information or assistance on your entitlement to a pension or, as an employer, on the fulfilment of your pension insurance obligations.

When to use this service

As an individual or an employer, you may ask your district social security administration or the Czech Social Security Administration client or call centre for expert information or assistance in pension insurance matters whenever you are unsure about anything relating to pension insurance.

Vyřízení služby - osobně

What you need if you are using this service

If you request expert information or assistance on pension matters in person or by post, you must always clearly specify your enquiry or request. If your enquiry or request relates to a specific pension entitlement, you must also provide your birth registration number, and either your full name and address or your data box ID.

Where and how to solve this service

Step 1

You may request expert information or assistance on pension insurance matters by:

• asking in person at the district social security administration, in Prague at the Prague Social Security Administration, or in Brno at the municipal social security administration with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office;            
• asking in person at the Czech Social Security Administration client centre; or
• sending your request by post to the address of the district social security administration, in Prague to the address of the Prague Social Security Administration, or in Brno to the municipal social security administration with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office.

Contact details can be found on the Czech Social Security Administration website.

Step 2

An authorised employee of the district social security administration or the Czech Social Security Administration client centre will answer your enquiry or carry out your request. If your enquiry or request does not fall within the remit of the Social Security Administration or the call centre, you will be informed of who to contact.

Vyřízení služby - elektronicky

What you need if you are using this service

If you request expert information or assistance on pension insurance matters electronically, you must always clearly specify your enquiry or request. If your enquiry or request relates to a specific pension entitlement, you must also provide your birth registration number, and either your full name and address or your data box ID.

Where and how to solve this service

Step 1

You may request expert information or assistance on pension insurance matters by:

• sending a data message to the data box of the district social security administration, in Prague to the data box of the Prague Social Security Administration, or in Brno to the data box of the municipal social security administration with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office;
• sending a data message / email with a recognised electronic signature to the address of the electronic filing office of the social security administration with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office;
• calling the Czech Social Security Administration for free on+420 800050248; or
• calling the freephone number of the social security administration responsible for individuals or entrepreneurs with which the individual or entrepreneur is registered as a permanent resident or where a legal entity has its registered office.

Contact details can be found on the Czech Social Security Administration website.

Step 2

The district social security administration or the Czech Social Security Administration call centre will assess whether your enquiry or request actually relates to pension insurance and whether it can be filed electronically. If so, the relevant employee at the social security administration or call centre you have contacted will answer your enquiry or carry out your request. If your enquiry or request does not fall within the remit of the district social security administration or call centre or cannot be filed electronically, you will be informed of who to contact with your enquiry or request, and how.

Additional information

What is the benefit of this service

Both the individual district social security administrations and the pension insurance client or call centre at the headquarters of the Czech Social Security Administration mainly provide expert information and assistance in the following areas:

• eligibility for pension insurance benefits and how the pension is calculated;
• claiming a pension insurance benefit;
• the procedure for dealing with applications for pension insurance benefits;
• the payment of pension insurance benefits in Czechia and abroad;
• how deductions are made from pensions in accordance with the enforcement of a legal ruling;
• social security in the context of EU coordination regulations and international treaties.

In addition, the district social security administrations and the Czech Social Security Administration’s client or call centre:

• deal with urgent cases and enquiries that are classed as complaints;
• draw up reports on clients’ enquiries and complaints relating to the processing of their pension insurance benefits, and then forward them to be processed by the competent organisational unit;
• provide confirmation of the payment, type and amount of a pension;
• are responsible for an information course on insurance (applies only to the Czech Social Security Administration’s client centre and the district social security administrations);
• perform informative calculations of old-age pensions (only for the Czech Social Security Administration’s client centre and selected district social security administrations).

Expert information and assistance to employers is provided mainly by the individual district social security administrations.

Appeal options

There is no appeal procedure.