As consumers, the Czech Trade Inspection Authority will provide you with
- information about your consumer rights,
- advisory services,
- assistance in out-of-court dispute resolution with entrepreneurs (ADR; Alternative Dispute Resolution).
You can use alternative dispute resolution services if you are a consumer, whether purchasing goods or receiving services.
You must be a natural person not engaged in business to be eligible to use the services.
The Czech Trade Inspection Authority provides its services free of charge.